Should the product fail to function in the manner set out in the limited warranty statement referred to in Hewlett-Packard’s Terms and Conditions, the product may be returned within 14 days of delivery or such other period as may be stated in the limited warranty statement. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. Your diagnostics screens might vary slightly in look and color, but the menu items and selections remain the same. If all tests pass, restart the computer. The computer locks up at the HP or Compaq logo screen or the Windows loading screen If the computer locks up at the HP or Compaq logo screen or the Windows loading screen, try cleaning the computer vents with compressed air. The battery might need to be replaced.
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If Windows 8 opens, you are done. Use the following steps to run the System Test to check for problems.
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Offer valid while stock last! Td1221au on to email, banking or any password protected websites. Press t1221au hold tx1221au Power button for about 15 seconds to drain residual electrical charge from the capacitors that protect the memory. If your computer is not listed tx121au, refer to the User Guide for your specific model for the proper button combination. Forum Announcement New Registrations disabled until further notice.
To do this, plug a lamp or device you know to be working into the same wall outlet you plan to use tx122au the AC power adapter. If you are buying an option as part of a configurable system, the option item s will be delivered together with your configured system.
Use a power adapter that meets the power requirements and has the correct type of connector to avoid damaging the computer on newer notebook models, connecting the wrong adapter to the notebook might cause the power LED lights to blink but not power on the computer.
Dec 11 If your notebook is listed in the table, use the instructions specific to your computer. Contact HP and provide them with the failure code such as biohd-8 to set up service or to have a replacement hard drive sent to you. Do not continue if you have important files on the hard drive that have not been backed up.
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The Virtual Agent is currently unavailable. The computer starts, but the display is blank or unresponsive When you press the power button, LED lights blink or glow, a fan spinning sound is heard, but the display rx1221au black, and the notebook does ttx1221au start.
Please try again shortly. Troubleshooting other issues with computer not starting Windows 8 If none of the previous symptoms match the one on your computer, use the following solutions to solve your issue. Perform an HP System Recovery If the steps in this document have not resolved the startup problem, perform a System Recovery to reset the computer to its original factory shipped state. Protect your data with the built-in biometric scanner.
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If a white LED for the AC power connector blinks when a new notebook computer is used for the first time, the battery is still in Shipping Mode. Show posts by this member only Post 5.
Computer Turns On Unexpectedly Windows 8. Europe, Middle East, Africa. Look hhp all my stars!! Computer opens to a blue “Choose an option” screen Windows 8 If your computer only starts to a blue Choose an option screen and does not show an error message, you can use Microsoft’s Refresh your PC feature to reinstall Windows without affecting your personal files, apps, and many settings.
Press and hold the Power button for seconds.
Use rx1221au Right Arrow key to select the Diagnostics menu. It accelerates current applications with HyperTransport tm Technology, for faster response and greater agility. A defective AC power adapter might not charge the battery, and this could prevent the computer from starting on battery power only. For more Information on how to resolve No boot and power issues, see the following HP support documents:. But that is only price watch Not entitled for existing channel promo or freebies redemption unless specified otherwise.
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